tag:status.goteamup.com,2005:/historyTeamUp Status - Incident History2024-03-28T15:47:05ZTeamUptag:status.goteamup.com,2005:Incident/194997902023-12-21T17:44:31Z2023-12-21T17:44:31ZWebsite unavailable<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>17:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.goteamup.com,2005:Incident/193898632023-12-10T06:00:47Z2023-12-10T06:00:47ZDatabase Maintenance<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>05:34</var> UTC</small><br><strong>Verifying</strong> - Maintenance is complete and the site is available for all users. We are monitoring key metrics before marking the maintenance complete.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>03:51</var> UTC</small><br><strong>Scheduled</strong> - The website will be unavailable while we perform routine maintenance on our database.</p>tag:status.goteamup.com,2005:Incident/83417512021-10-29T01:40:21Z2021-10-29T01:40:21ZEmail notifications delayed<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>01:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Monitoring</strong> - We have switched to a different email service provider and are monitoring the issue.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Identified</strong> - Our email service partner is experiencing an outage that is preventing email notifications from sending. These messages are queued and will be sent once the issue is resolved.</p>tag:status.goteamup.com,2005:Incident/51157362020-09-17T17:14:57Z2020-09-17T17:14:57ZSlow pageloads<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.goteamup.com,2005:Incident/51060182020-09-16T16:58:06Z2020-09-16T16:58:06ZSlow pageloads<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.goteamup.com,2005:Incident/47230822020-07-28T13:27:13Z2020-07-28T13:27:13ZSlow pageloads and Server Errors<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Monitoring</strong> - We have migrated our services to a different Availability Zone not affected by the issue. All systems are stable.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:09</var> UTC</small><br><strong>Update</strong> - We are continuing to work on mitigating the impact of this issue. Latency on our website should be normal, but users are experiencing occasional errors.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Identified</strong> - A service provider appears to be having issues which is impacting our service. We are working on mitigating the impact.</p>tag:status.goteamup.com,2005:Incident/40366352020-05-05T11:37:36Z2020-05-05T11:37:36ZElevated errors<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.goteamup.com,2005:Incident/39211182020-04-20T17:29:11Z2020-04-20T17:29:11ZWebsite unavailable<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.goteamup.com,2005:Incident/32292112019-11-18T19:20:24Z2019-11-18T19:20:24ZWebsite unavailable<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.goteamup.com,2005:Incident/32205862019-11-15T19:05:30Z2019-11-15T19:05:30ZWebsite unavailable<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Investigating</strong> - We're investigating an issue that is causing the website to be unavailable.</p>tag:status.goteamup.com,2005:Incident/30176912019-09-20T07:45:13Z2019-09-20T07:45:13ZElevated Errors<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Resolved</strong> - We haven't seen any issues in the last 30 minutes and believe the issue has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>07:35</var> UTC</small><br><strong>Monitoring</strong> - We believe the networking issue has been resolved. We will continue to monitor the system to make sure everything is running smoothly.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>07:18</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an increased number of errors. We believe the source of the errors is a networking issue with our hosting provider affecting a subset of our servers. We will be mitigating the impact of the issue by routing traffic to the unaffected servers.</p>tag:status.goteamup.com,2005:Incident/26705152019-07-08T05:40:33Z2019-07-08T05:40:33ZWebsite unavailable<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>05:40</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>05:20</var> UTC</small><br><strong>Monitoring</strong> - We've updated our infrastructure configuration to try to mitigate the underlying issue. We'll continue to monitor the system.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>04:52</var> UTC</small><br><strong>Investigating</strong> - The website is currently unavailable.</p>tag:status.goteamup.com,2005:Incident/23719482019-05-06T10:38:47Z2019-05-06T10:38:47ZWebsite unavailable<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we're implementing a fix.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.goteamup.com,2005:Incident/23499192019-04-25T11:47:01Z2019-04-25T11:47:01ZDelayed notifications<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:47</var> UTC</small><br><strong>Resolved</strong> - Notifications are being sent in real time. This issue is resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:33</var> UTC</small><br><strong>Monitoring</strong> - We've identified and fixed an issue causing some email and sms notifications to be delayed. We are monitoring the system while the backlog of notifications are sent.</p>tag:status.goteamup.com,2005:Incident/23391532019-04-19T15:59:30Z2019-04-19T15:59:30ZDuplicate registration confirmation emails sent<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Monitoring</strong> - Between 2019-04-19 14:25 and 2019-04-19 14:50 UTC, some customers received duplicate class registration confirmation emails. We'll continue to monitor.</p>tag:status.goteamup.com,2005:Incident/22624512019-03-15T16:15:15Z2019-03-15T16:15:15ZGoCardless unavailable<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Identified</strong> - GoCardless is experiencing an API outage. They have identified the issue and applied a fix. We will continue to monitor.<br /><br />People attempting payments on TeamUp using GoCardless between Mar 15, 12:49 GMT & Mar 15, 13:08 GMT saw errors. Recurring payments will be retried. One off transactions can be tried again now.</p>tag:status.goteamup.com,2005:Incident/22399632019-03-04T19:11:47Z2019-03-04T19:11:47ZGoCardless unavailable<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:11</var> UTC</small><br><strong>Resolved</strong> - GoCardless has resolved the issue and everything is operating normally.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Identified</strong> - Our direct debit processing partner GoCardless is experiencing issues which may prevent new mandates from being created.</p>tag:status.goteamup.com,2005:Incident/22286512019-02-26T15:41:13Z2019-02-26T16:31:07ZElevated email service send error rate<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:41</var> UTC</small><br><strong>Resolved</strong> - Between approximately 08:00 and 12:00 UTC our primary email sending service was down. During this time, our backup email sending service had a high error rate. A large percentage of emails sent during this time were not delivered. Emails sent between approximately 12:00 and 14:10 UTC were delayed. Starting at 14:10, normal sending service resumed. <br /><br />We identified the causes of these failures and have implemented additional measures to prevent this going forward.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Investigating</strong> - We're seeing increased errors sending emails to all TeamUp users. We are investigating and will update as we know more.</p>tag:status.goteamup.com,2005:Incident/20396242018-11-15T22:26:19Z2018-11-15T22:26:19ZService Outage<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>22:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. All systems are operating normally.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:43</var> UTC</small><br><strong>Investigating</strong> - TeamUp is currently down for some users. We are investigating and will update when we know more.</p>tag:status.goteamup.com,2005:Incident/20315392018-11-12T20:26:37Z2018-11-12T20:26:37ZFacebook logins unavailable<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>20:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>18:25</var> UTC</small><br><strong>Identified</strong> - We're seeing increased errors for users logging in via Facebook due to a Facebook Platform outage. We'll continue to monitor.</p>tag:status.goteamup.com,2005:Incident/20211012018-11-06T22:00:11Z2018-11-07T09:52:56ZConsumer side waivers<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - From approximately 17:00 until 22:00 customers may have been prompted to resign waivers they had previously signed. This would have impacted customers attempting to book via the customer site and the API. Automatically booking into classes from the waitlist when a spot was reserved was also impacted if the system incorrectly thought the customer needed to sign a waiver, in which case the customer was notified to register for the class manually.</p>tag:status.goteamup.com,2005:Incident/19852522018-10-22T06:37:11Z2018-10-22T06:37:11ZIncreased load times<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>06:37</var> UTC</small><br><strong>Resolved</strong> - All systems are now operating normally.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>06:31</var> UTC</small><br><strong>Monitoring</strong> - We have identified and issue that was causing slow page loads for a subset of users. We have made a change to resolve the issue. We are monitoring the situation.</p>tag:status.goteamup.com,2005:Incident/19221422018-09-21T09:05:09Z2018-09-21T09:05:09ZCustomers unable to signs waivers and/or answer questions prior to purchase<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:05</var> UTC</small><br><strong>Resolved</strong> - We have verified that the issue is resolved for all customers.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been deployed and we are monitoring the results.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Identified</strong> - An issue is affecting a subset of customers' ability to sign a waiver and answer questions prior to purchase. We have identified the root cause and are deploying a fix.</p>tag:status.goteamup.com,2005:Incident/19021552018-09-11T17:27:02Z2018-09-11T17:27:02ZIntermittent errors sending SMS<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Update</strong> - The issue has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Investigating</strong> - Our SMS provider is reporting intermittent errors. We're monitoring and will provide updates as we have them.</p>tag:status.goteamup.com,2005:Incident/18953412018-09-06T12:52:10Z2018-09-06T12:52:10ZElevated Errors<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Resolved</strong> - A transient networking issue caused a small percentage of requests to result in errors. The issue is now resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:34</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of errors and are currently looking into the issue.</p>